Privacy Policy

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

• Personal Information: name, email address, phone number, date of birth, postal address, government ID (when required for verification).
• Account Data: username, hashed password, account preferences, and trading history.
• Financial Information: payment details, bank or card information (processed securely by our payment providers).
• Usage & Device Data: IP address, device type, browser, pages visited, referrer, cookies, and analytics data.
• Communications: support requests, correspondence, and feedback.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services and trading platforms.
• Process account registrations, identity verification (KYC), deposits, withdrawals and transactions.
• Personalize your experience and deliver relevant content, offers, and notifications.
• Monitor and prevent fraud, suspicious activity, and abuse.
• Comply with legal, regulatory, and tax obligations.
• Respond to support requests and communicate important account updates.

3. Legal Basis for Processing (where applicable)

If you are located in a jurisdiction that requires a legal basis for processing personal data (for example the EU), we process your data where necessary to:

• Fulfill our contract with you (account management and transaction processing).
• Comply with legal and regulatory obligations.
• Protect our legitimate business interests (security, fraud prevention).
• Process with your consent where required.

4. Cookies & Tracking

We and our partners use cookies and similar technologies to collect usage information, remember preferences, and deliver personalized content. You may control cookie settings through your browser or device preferences. Disabling certain cookies may affect platform functionality.

5. Sharing & Disclosure

We may share your information with:

• Service Providers: payment processors, hosting providers, analytics services, and other vendors who support our operations.
• Regulatory & Legal Authorities: when required by law, to comply with subpoenas, court orders, or regulatory inquiries.
• Business Transfers: in connection with a merger, acquisition, or sale of assets—subject to contractual protections.
• Affiliates & Partners: for delivery of services and partner integrations, under appropriate data protection terms.

6. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties before sharing personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your data, no method of transmission or storage is completely secure. Please take steps to keep your account secure (strong passwords, enable two-factor authentication).

8. Data Retention

We retain personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and legal requirements.

9. Your Rights

Depending on your jurisdiction, you may have rights such as access, correction, deletion, restriction of processing, data portability, and objection. To exercise your rights, contact us at the address below. We may require verification before taking action on requests.

10. Children

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, contact us to request deletion.

11. International Transfers

We operate globally and may transfer your personal data to servers, affiliates, and vendors in other countries. Where applicable, we protect transfers with appropriate safeguards (standard contractual clauses, data transfer agreements) to ensure adequate protection.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a revised effective date. Continued use of our services after changes indicates acceptance of the updated terms.